Service & Support
Service System
Service Team
The Technical Service Department is responsible for providing high-quality services to customers. Linatech is headquartered in the US and has offices in Suzhou, Europe and Chengdu to provide full coverage for nearly 500 users worldwide. With all the required certifications and streamlined logistics, we can provide support quickly and easily to our target countries. We have staffed each office with well-trained and experienced engineers based on user need to ensure the standardization and quality of our services. As part of our standard of operating procedure, we establish and maintain detailed records of services provided to every equipment at each site, continuously monitor and perform on-going analysis of the service results to assess our client’s needs, and establish our strategies in ensuring the best user experience.
Service Process
The complete service process includes pre-sales support, on-site visits, installation support, after-sales service, and value-added services. Pre-sales support includes product introduction, clinical introduction, feasibility analysis, technical Q&A; On-site visit includes sample site visit, on-site experience, company visit; Installation support includes bunker survey, decoration plan provision, on-site installation; After-sales service includes: equipment upgrade, remote diagnosis, regular training, regular maintenance; value-added services include: expert guidance, market promotion, talent training, and academic research.
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